Complaints

Outreach Assistance to Humanity values your honest feedback and complaints on our approach, execution, and reporting of projects and services. We believe in personal and professional accountability to our staff, partners, donors, and other stakeholders. To ensure the highest ethical and professional standards we encourage project participants, beneficiaries, and all involved parties to exercise their right to voice their concerns.

Complaints create conversations that help initiate real change. Your voice matters.

If you have any concerns, complaints, or suggestions, please don’t hesitate to reach out to us. Your input is essential in helping us improve our work and services.

How to File a Complaint

Filing a complaint with us is a straightforward process. We’ve provided several convenient options to ensure you can communicate your concerns effectively:

Online Complaint Form

You can fill out our online complaint form by visiting [oath.org.pk/complaints]. Please provide as much detail as possible to help us understand your issue accurately.

Email

Send us an email to hr@oath.org.pk with “Complaint” as the subject. Include your contact information and a clear description of your complaint.

Phone

Feel free to call us by phone and share your concerns at +92 51 8772196/86 between 9 a.m. to 5 p.m. from Monday to Friday.

On Site

You will always find a complaint box present at all OATH organized and hosted events. We accept complaints in English and local regional languages as well.

On Site

When submitting a complaint, please include the following details:
  • Your name and contact information.
  • A concise and specific description of the issue or concern.
  • Date and time of the incident, if applicable.
  • Supporting documentation, such as photos or screenshots.

Types of Complaints

Outreach Assistance to Humanity appreciates members of the community exercising their right to raise their concerns. Project members, participants, direct and indirect beneficiaries, and stakeholders may share their relevant concerns.
Relevant complaint areas that fall under the scope of our work will be handled directly. These include but are not limited to the following:
  • Project Implementation
  • Project Reporting
  • Beneficiary Selection
  • Legal or Ethical Violations
  • Staff Mistreatment
  • Corruption
  • Verbal or Physical Abuse
  • Discrimination
  • Sexual Harassment
  • Child Abuse

Our Commitment

OATH takes every complaint seriously and will investigate it promptly. Our goal is to create an open and welcoming environment for all. We handle complaints confidentially, discreetly, and with impartiality.
We will keep you informed throughout the process and provide updates on the status of your complaint.
Ensure contact details are provided with your complaints if possible. Anonymous complaints will be accepted and treated respectfully, but a detailed and direct response will not be possible.

Complaint Forwarding

If your specific complaint is not within the scope of Outreach Assistance to Humanity or is not directly related to our services. We will forward your feedback to the relevant person or organization.

Complaint Form

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